We can refund your product within 30 days of your online purchase, if you have NOT activated or installed it on any system. If you activate your product we CANNOT return your product as it is considered used. If you qualify for a refund, please forward your online invoice with an explanation to firstname.lastname@example.org for a return authorization. If you experience any issues with your product not working as advertised, please contact our Markzware Technical Support Team by submitting a Trouble Ticket and make sure to send us the problematic file(s) so we may inspect them to determine what the issue(s) might be. Products received through third-party promotions CANNOT be refunded for any reason. No refunds will be given for complimentary upgrades.