DTP File Recovery Service

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We may be able to recover your corrupt InDesign or QuarkXPress files

Markzware provides a DTP (Desktop Publishing) file recovery service for bad or corrupt Adobe InDesign and QuarkXPress files. Some error messages that you might have received which indicate a file is corrupt include:
Error code 4, Error code 5, Error code 6, Database error, Bad file format -39, Cannot open file, and others

How do I begin the File Recovery Process?

Step 1: Pay the File Analysis Fee of $49 USD / €49 / £42 / $69 CAD. The fee is non-refundable.
Additional Payment is due upon a successful recovery*.
Step 2: After paying, you will receive a link to our Bad File Submission Form
Step 3: Compress the bad file and submit it with the form (no fonts or images required)

Start the File Analysis

What happens next?

Markzware will get back to you, generally within an hour or two** after you submit the form.

How much will it cost if recovered?

No-cure, no additional charges.
Only pay the Fixed File Fee when recovery is successful.

File Size Price
500-1000 MB $199 USD / €199 / £169 / $281 CAD
201-500 MB $149 USD / €149 / £127 / $210 CAD
101-200 MB $129 USD / €129 / £110 / $182 CAD
0-100 MB $99 USD / €99 / £84 / $140 CAD

Read about Markzware’s File Recovery success stories from other InDesign and QuarkXPress users.

Do you have questions about the Markzware File Recovery Service? Then please contact Markzware today, by emailing sales@markzware.com
* Recovery of 50% of the document
** Markzware’s Bad File Recovery Service is handled by recovery technicians at Markzware’s European office. They do work late into the evening and generally you will get a response within an hour or two. During off business hours a reply can take up to 48 hours.


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Average rating:  
 10 reviews
by ‎Aziza Chaouni on DTP File Recovery Service
Amazing service!

Amazing service! Got saved from a terrible deadline problem, they are quick and efficient.

by Elspeth Barker on DTP File Recovery Service

Crash Crash Crash went my fatal error Indesign file after 4 solid days of work!!! Thank you so much..... file fixed and returned in under 12hrs!!!! Lifesavers

by PLASH CREATIVE on DTP File Recovery Service

PUBLIC SERVICE ANNOUNCEMENT TO ALL GRAPHIC DESIGNERS: Massive thank you to Markzware for saving me!!! Indesign File I had been working on for 4 days due to print at 11am... Fatal Error Crash Crash Crash. THEY FIXED IT in only a few hours!!!

Very impressed!

Our company had a hopelessly corrupt 44 page catalog file -- one that the printer was waiting for ASAP. We tried opening the file in our various offices, renaming it, any trick we could think of and nothing worked. We found Markzware via Google search and gave it a whirl as a last ditch effort. At first we got a file back that opened, but when we tried to copy and paste or save it as an IDML on multiple computers it would crash and render useless. I noted this to Markzware and the issue was resolved in a very timely manner. The file we got back WORKED! Took less than 24 hours, saved us so much time, and relieved a lot of stress on our team. Needless to say, this service is fantastic. Very pleased!

by Dani Ricker on DTP File Recovery Service
You are my hero

You are my hero. No more words needed.

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