FlightCheck Troubleshooting

FlightCheck Troubleshooting

ACTIVATION CODE & LICENSE ID INQUIRIES

PRODUCT INSTALLER FILES AND INQUIRIES

TECHNICAL QUESTIONS

REFUND POLICY

 

ACTIVATION CODE & LICENSE ID INQUIRIES

Question: Why can’t I activate FlightCheck v6.80?
Answer: Make sure you have properly entered your FlightCheck License ID. This is a long sequence of characters,  the best way to enter the License ID is to copy and paste it from the email you received after you placed your online order. This email will come from Avangate.

If you purchased a boxed version of FlightCheck, you can enter in just the numeric portion of your License ID. The numeric portion of your License ID is all of the numbers to the right of the letters “sngl”.  Many people mistake the final “l” in “sngl” for a “1″. Please make sure that you do not make this mistake.

If you are running a proxy server and use a .pac file, FlightCheck can, unfortunately, only be activated when you connect the computer on which FlightCheck is loaded directly to the internet and bypass your proxy setup. You only need to activate FlightCheck once at startup and then once again if you change machines (you do need to deactivate FlightCheck on your original computer before attempting to activate on a second computer). FlightCheck will not need to connect to the internet unless you try to view your FlightCheck License information or deactivate FlightCheck. If you cannot activate FlightCheck, please contact Technical Support by filling out the FlightCheck Tech Support Form and we will assist you with your FlightCheck support request to resolve your issue or to obtain a refund.

In the latest versions of FlightCheck (6.7x and higher) you can perform what is  called a Manual Activation. This still requires connection to the internet, but in many cases can allow for the activation of FlightCheck using a web browser if you are behind a Proxy Server or firewall. Please review the Activation PDF that was provided with FlightCheck or contact Markzware Technical Support for further information.

Question: Why does FlightCheck say all of my activations are used?
Answer: FlightCheck is sold as a single (one) user FlightCheck license. If you have activated FlightCheck on another computer and are trying to activate it on a second computer, this will not work, unless you have a multi-seat license. You will need to either 1) de-activate FlightCheck on your original computer and re-activate on your second computer OR 2) purchase additional FlightCheck licenses.

Question: After my computer crashed or died, why can’t I re-activate FlightCheck on my new computer?
Answer: Please fill out the FlightCheck Support Form with the requested information. In addition, please tell us the type of computer you were using that crashed or died and the type of computer that you will use for its replacement. We can then work with you to try to enable your new computer to activate Markzware FlightCheck.

For further information, see the FlightCheck Help Menu, FlightCheck Tutorials, FlightCheck ManualFlightCheck Articles, Online Training, and more on the Markzware website.

PRODUCT INSTALLER FILES AND INQUIRIES

Question: The link I received when I purchased my product online has expired. How can I re-download the FlightCheck installer?
Answer: Please visit the FlightCheck Updaters & Installers Page where you can download the latest installer file & updater.

TECHNICAL QUESTIONS

Question: FlightCheck does not recognize my file, what can I do?
Answer: Please make sure that the version of FlightCheck you are using supports the file format you are trying to preflight. Another thing try is opening the file in the application that created it to see if it is corrupt or not. If your file is not corrupt, please send us the file by filling out our Tech Support Request Form and uploading your file. We will then test your file here at Markzware and let you know what we find.

REFUND POLICY

Question: Can I return FlightCheck products that I purchase from your online store?
Answer: We can refund your product within 30 days of your online purchase, if you have NOT activated or installed it on any system. If you activate FlightCheck, we CANNOT return or refund your product, as it is considered opened product. If you qualify for a refund, please forward your online invoice with an explanation as to why you need a refund to sales@markzware.com for a return authorization. If you experience any issues with FlightCheck not working as advertised, please contact our Markzware Technical Support Team via the Support Form and make sure to send us the problematic file(s) so we may inspect them to determine what the issue(s) might be. Products received through third-party promotions CANNOT be refunded for any reason.

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