PDF2DTP Troubleshooting

PDF2DTP Troubleshooting

ACTIVATION CODE & LICENSE ID FAQ

PRODUCT INSTALLER FILES AND FAQ

TECHNICAL FAQ

REFUND POLICY

 

ACTIVATION CODE & LICENSE ID INQUIRIES

Question: How do I download the full version of PDF2DTP?
Answer: You will need a PDF2DTP License (the ID number or code to activate PDF2DTP) to complete installation. After your PDF2DTP purchase, you will receive a customer-unique download link.

Question: The link I received when I purchased my product online has expired.
How can I re-download the installer for PDF2DTP?

Answer: You must use a PDF2DTP License (the ID number or PDF2DTP Activation code) to complete installation.

 

PRODUCT INSTALLER FILES AND INQUIRIES

Question: How do I install PDF2DTP (Mac or Windows)? The PDF2DTP for InDesign plugin and the PDF2DTP for QuarkXPress XTension are separate products.
Answer: You will need your PDF2DTP License (the ID number or code to activate PDF2DTP) to complete the installation procedure. To install PDF2DTP on a Mac or Windows system, you can read and/or download the installation manual. To install PDF2DTP for InDesign, please see the PDF2DTP InDesign Manual page. To install PDF2DTP for QuarkXPress, please see the PDF2DTP QuarkXPress Manual page.

 

TECHNICAL QUESTIONS

Question: Is there a trial demo I can download to try out PDF2DTP before I purchase?
Answer: Not at this time. To get an idea of what your converted files will look like, please view the PDF2DTP Video Demo to see a demonstration of how this data conversion software is used. When you are ready to purchase the full version of PDF2DTP, you can visit the PDF2DTP Store.

Question: Can I convert a PDF document created on Windows into an Adobe InDesign file using the Mac version of PDF2DTP?
Answer: Yes, you can convert a Win PDF file into an InDesign Mac file. The InDesign file format is platform independent, meaning both Mac and Windows InDesign files can be opened by both the Mac and Windows versions of InDesign.

Question: What if my file will not convert, or Adobe InDesign crashes, when I try to convert a document?
Answer: Please make sure that you have the latest version of PDF2DTP. If you are still having problems after updating, please fill out a Tech Support Form and make sure to send us the problematic file(s), so we may inspect them.

 

REFUND POLICY

Question: Can I return PDF2DTP products that I purchase from your online store?
Answer: We can refund your product within 30 days of your online purchase, if you have NOT activated or installed it on any system. If you activate PDF2DTP, we CANNOT return or refund your product, as it is considered opened product. If you qualify for a refund, please forward your online invoice with an explanation as to why you need a refund to sales@markzware.com for a return authorization. If you experience any issues with PDF2DTP not working as advertised, please contact our Markzware Technical Support Team via the Support Form and make sure to send us the problematic file(s) so we may inspect them to determine what the issue(s) might be. Products received through third-party promotions CANNOT be refunded for any reason.

For more information on PDF2DTP, you can check out PDF2DTP articles and more on the Markzware website.

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