Q2ID Troubleshooting

Q2ID Troubleshooting

ACTIVATION CODE & LICENSE ID FAQ

PRODUCT INSTALLER FILES FAQ

TECHNICAL FAQ

REFUND POLICY

 

ACTIVATION CODE & LICENSE ID FAQ

Question: I am trying to download Q2ID but the only link I have is for the updater. How do I download the full version of Q2ID?
Answer: Please check your email, as you should have received a link to download your product. Please use the link provided in your confirmation-of-purchase email to download your product, unless your license begins with 004. If your License ID begins with 004, then download Q2ID from the Q2ID Updaters & Installers page.

Question: The link I received when I purchased my product online has expired. How can I re-download the installer for Q2ID?
Answer: You must use a Q2ID License (either the ID number or Q2ID Activation code) to complete installation. After your Q2ID for InDesign CC Mac/Win purchase, you will receive a customer-unique download link. If you have an earlier version of Q2ID, please visit the Q2ID Updaters & Installers page to download Q2ID installer and updater files.

 

PRODUCT INSTALLER FILES FAQ

Question: How do I install Q2ID (Mac or Windows)?
Answer: To install Q2ID for InDesign CC Mac/Win, visit the Q2ID Manual page to read and/or download the installation manual. You will need your Q2ID License (the ID number or code to activate Q2ID) to complete the installation procedure. To install an earlier version of Q2ID, please download the appropriate manual on the Q2ID Manual page.

 

TECHNICAL FAQ

Question: Is there a trial demo I can download to try out Q2ID before I purchase?
Answer: Please visit the Q2ID Demo page to download a 30-day trial version of Q2ID. To get an idea of what your QuarkXPress files will look like, please view the Q2ID Demo Video to see a demonstration of how this data conversion software is used. To see a video on Q2ID Frequently Asked Questions, click here. When you are ready to purchase the full version of Q2ID, you can visit the Q2ID Store.

Question: I have a yellow box behind some text after it converted, how do I get rid of it?
Answer: The Yellow highlighted text indicates substituted Glyphs. You can turn off the highlighting by unchecking “highlight substituted Glyphs” in the Composition section of Adobe InDesign’s Preferences.

Question: I have a pink box behind some text after it converted, how do I get rid of it?
Answer: The pink highlighted text indicates substituted fonts. You can turn off the highlighting by unchecking highlight “substituted fonts” in the Composition section of InDesign’s Preferences. This is usually caused when the person creating the original QuarkXPress document used a style on a font without an actual font being present, such as a false bold.

Question: Can I convert a QuarkXPress document created on Windows into an Adobe InDesign file using the Mac version of Q2ID?
Answer: Yes, you can convert a QuarkXPress Windows file into an InDesign Mac file. The InDesign file format is platform independent, meaning both Mac and Windows InDesign files can be opened by both the Mac and Windows versions of InDesign.

Question: What if my file will not convert, or Adobe InDesign crashes, when I try to convert a document?
Answer: Please make sure that you have the latest version of Q2ID, or visit the Q2ID Updaters & Installers Page). If you are still having problems after updating, please fill out a Q2ID Tech Support Form and make sure to send us the problematic file(s) for inspection. For more information on QuarkXPress to InDesign data conversion, please read the Q2ID Conversion Notes.

 

REFUND POLICY

Question: Can I return Q2ID products that I purchase from your online store?

Answer: We can refund your product within 30 days of your online purchase, if you have NOT activated or installed it on any system. If you activate Q2ID, we CANNOT return or refund your product, as it is considered opened product. If you qualify for a refund, please forward your online invoice with an explanation as to why you need a refund to sales@markzware.com for a return authorization. If you experience any issues with Q2ID not working as advertised, please contact our Markzware Technical Support Team via the Support Form and make sure to send us the problematic file(s) so we may inspect them to determine what the issue(s) might be. Products received through third-party promotions CANNOT be refunded for any reason.

For more information on Q2ID, you can check out Q2ID articles and more on the Markzware website.

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