DTP File Recovery Service


We may be able to recover your corrupt InDesign or QuarkXPress files

Markzware provides a DTP (Desktop Publishing) file recovery service for bad or corrupt Adobe InDesign and QuarkXpress files. Some errors message that you might have received that indicate a file is corrupt include:

  • Error code 4
  • Error code 5
  • Error code 6
  • Database error
  • Bad file format -39
  • Cannot open file
  • and others

How do I begin the File Recovery Process?

Step 1: Pay the Bad File In-Take Fee of $19 USD / €19 / £15 / $22 CAD. The fee is non-refundable.
Step 2: After paying you will receive a link to our Bad File Submission Form
Step 3: Compress the bad file and submit it with the form (no fonts or images required)
Additional Payment is due upon a successful recovery*.

Start the Recovery

What happens next?

Markzware will get back to you, generally within an hour or two** after submitting the form.

No-cure, no additional charges.
Only pay the Fixed File Fee when recovery is successful.

File Size Price
0-100 MB $99 USD / €99 / £78 / $117 CAD
101-200 MB $129 USD / €129 / £102 / $152 CAD
201-500 MB $149 USD / €149 / £118 / $176 CAD
500-1 GB $199 USD / €199 / £157 / $235 CAD

Read about Markzware’s File Recovery success stories from other InDesign and QuarkXPress users.

Do you have questions about the Markzware File Recovery Service? Then please contact Markzware today by emailing sales@markzware.com
* Recovery of 50% of the document
** Markzware’s Bad File Recovery Service is handled by recovery technicians at Markzware’s European office. They do work late into the evening and generally you will get a response within an hour or two. Durring off business hours a reply can take up to 48 hours.