Online Store Help

Online Store Help

Markzware Online Store Help
You can find support, service and troubleshooting resources by selecting from the options below. Our Support staff is dedicated to your total satisfaction. Yet, every situation is different, so some situations may take longer than others to resolve. If you purchased your product from a Reseller, please contact them directly about any questions related to your transaction.

Markzware Customer Portal:  Avangate myAccount
Get Markzware online store help all in one place! Review order history, retrieve missing serial numbers and get the latest upgrades for your Markzware products. The best part is that, when you place your first order, your Markzware Customer Portal is automatically created. So you may already have one! Click to check your Markzware Customer Portal.

  • User Name: email address used in transaction
  • Password: most recent transaction ID number (can be found on your invoice or notification email, or click Forgot Password link)


Check Current Order Status
This tool provides real-time tracking of order status.

  • User Name: email address used in transaction
  • Password: most recent transaction ID number (can be found on your invoice or notification email)


Lookup Previous Transactions
This tool allows you to search for information on past transactions, providing a detailed summary via email. Search using:

  • First & last four digits of credit card used
  • Transaction currency & total


Request for Return
If you feel you need to return a purchase or receive a refund, please send an e-mail to the Avangate support team at: support@avangate.com.

Verified by VISA error notice:
The advantage for buyers is when his/her card is activated by 3-D Secure, a login/password must be provided. According to the current 3-D Secure protocol, MPI and merchants don’t know this information, only the buyer’s bank and ACS provider can validate it. This makes online payment safer than just AVS and CVV matching mechanism.

The disadvantages are that the current protocol is unfriendly to buyers when they see the web browser connect to unfamiliar domain names (MPI and outsourced ACS) and extra traffic delays. And of course the buyer has to remember a password. The password must contain at least two numbers, at least one uppercase letter and at least one lowercase letter. Previous passwords cannot be reused.

For online payment related issues, order status and transactions only
Hotline: +31 88 000 0008
US Hotline: 888-247-1614
Email: support@avangate.com

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