Return Policy
Markzware’s Product Exchange Program (PEP) was initiated to reduce the turn around time of Return Material Authorizations (RMA’s). End Customers do not have to return product directly to the Reseller. If an End Customer experiences a problem with a Markzware product they may contact Markzware’s Customer Service directly at 949 756 5100 for product returns. This allows Markzware’s Customer Service to maintain a higher quality return rate and product reliability.
The first step in the return process is to ensure that End Customers complete the enclosed warranty claim cards and return them to Markzware, or register their product on-line within the 30 day time frame. This enables Markzware’s Customer Support Representatives to have on-line information on the status of your returned product. By returning the warranty claim cards, you assist in tracking the life cycle of the product giving Markzware valuable knowledge for future product enhancements.
FOR MARKZWARE ONLINE STORE CUSTOMERS:
All sales on Markzware Online Store are final. Please take a few moment to review all the items in your shopping cart before you proceed to complete your order. If you have any additional question about your purchase, visit Markzware Online Store Support with the following requirements
• Order number
• Full name on the invoice
• Phone number need to be reach
• Items you have problem with
After the above information has been supplied to the Markzware Customer Support Representative, an RMA (Return Material Authorization) number will be issued. The RMA number must be clearly marked, (well displayed), on the outside of the shipping box. Without the RMA number displayed. the product(s) will be refused upon receipt.
When the Markzware product(s) has been received, the replacement product(s) will be exchanged to the customer within 24 hours. If the number of products exceeds three, replacement products will be exchanged within 48 hours. All exchange times do not include shipping time. All product shipments to Markzware must be pre-paid. (Markzware recommends that all shipments via courier should be insured for your own protection). Product shipments from Markzware to the customer will be shipped by ground carrier, pre-paid by Markzware.
Resellers and Distributors may return unopened product to Markzware for the purposes of stock rotation by following the above guidelines. All such returns must be accompanied by an offsetting purchase order of equal dollar value.
Markzware’s replacement policies will vary under the following conditions:
• If product(s) are returned in poor condition, marked, scratched or physically damaged, the product will be serviced at a priority level. The product will not be exchanged.
• Product received as non-warranty, may be exchanged or repaired at the discretion of Markzware, over a 48 hour period of time.
Warranty is void on any Markzware product which has under gone any modifications or repairs by non-authorized personnel. Warranty is also void if improper use of product(s) is noted.
We can refund your FlightCheck product within 30 days of your online purchase, if you have NOT activated or installed it on any system. If you activate your product, we CANNOT return or refund your product, as it is considered an opened product. If you experience any issues with FlightCheck not working as advertised, please contact our Markzware Technical Support Team via the Tech Support Request Formand make sure to send us the problematic file(s), so we may inspect them to determine what the issue(s) might be.
