DTP File Recovery Service


IMPORTANT: Please ensure that you first pay the DTP File Recovery Service In-Take Fee. This small fee is required BEFORE the File Recovery technician can download your file in order to attempt recovery.

Once you have paid the in-take fee, please fill out the submission form below and submit your corrupt InDesign or bad QuarkXPress file. Provide specific information within the “Description of problem,” and “Steps to problem” fields. You may want to include answers to the following questions:

  1. How many pages is your corrupt InDesign or bad QuarkXPress document?
  2. What were you doing when it went corrupt?
  3. Were you on a certain page in the document?
  4. Have any images or fonts been acting difficult lately?

You can select and upload a bad file for Markzware to try and fix, at the bottom of this page. Remember to compress the file or job as a .ZIP file and submit the file along with this form. (NO fonts and NO images are needed, only the bad InDesign .INDD file, for example.)

Customer Information

First Name
Last Name
Email Address
Verify Email

Technical Information

Markzware Product
Product Version
Main Application
Operating System
Type of Problem
License ID
Click here to retrieve a lost License

Upload File

If you are having trouble with a specific file please include it below. Or if you have a crash log that you can send us, this is of immense help.

Document Type
Upload Document (Max 1GB)
Submit File Recovery