FlightCheck FAQs & Troubleshooting

Q. – I keep getting an error when attempting to Activate FlightCheck. What’s the problem and how do I fix it?
A. – When you see the “Error attempting to activate!” message, this means the email address and License ID being used do not match the original order. The very first time you activate FlightCheck, the email address you use is locked to your License ID. The most common reasons for this issue are because people forgot which email address they used to activate FlightCheck, or they are entering an incorrect License ID.
Another possible reason is someone else at your company (like your Purchasing Dept., or your Manager) purchased the product using their email address. Usually in this case, you would need to enter in their email address and your License ID.

First – Please confirm the License ID you are using to activate FlightCheck is actually the License ID you received when you ordered FlightCheck. If you still have the email that came with your order, try copying and pasting the License ID directly from the email.

Second – If you use more than one email address, try using your alternate email address and see if FlightCheck activates. If it does, then please make note this is the email address you need to use in the future to activate FlightCheck.

If neither of the tips above work please fill out our online Tech Support Form and make sure and provide the License ID and email address you are using to try and activate FlightCheck. This way we can attempt to look up one or the other and see if we can figure out what is going on.

Q. – Will FlightCheck work with older versions of QuarkXPress?
A. – Yes. Since FlightCheck is a standalone program, it does not rely on Quark, it simply reads Quark files and reports on what is found within the file.

*Please be aware than in older versions of QuarkXPress, Quark did not add a file extension to the file name. Thus, if you preflight a Quark file without a file extension, FlightCheck will post an alert message asking if it can add the file extension to continue.

Q. – Can FlightCheck produce an IDML I can add to the packaged job?
A. – FlightCheck can add an IDML to your packaged job. In order for this to happen you must also have a license for and have loaded the appropriate Markz-Line Product to handle your file type. For example, if you open an InDesign file in FlightCheck and want to package an IDML, you would need to have either OmniMarkz or IDMarkz installed and licensed on your system. When you go to package your job, FlightCheck will call IDMarkz or OmniMarkz, ask it to generate an IDML and then send that IDML to FlightCheck to add to your final packaged job.

*If you want to handle all file types FlightCheck handles, then purchasing a license for OmniMarkz is the way to go. This way you don’t care whether your original file is InDesign, Quark, Illustrator or PDF.

Q. -I am preflighting files and FlightCheck is just quickly opening up a preview and then immediately closing it. What’s going wrong?
A. – This sounds like you have set up something under FlightCheck’s Automation Preferences. There is a feature under the Automation Preferences to auto close a document after it has been processed. Please check under FlightCheck’s Automation Preferences area and make sure the Close Document checkbox is not enabled.