English : I got a very big undefined problem document when i launch my document indesign it was blocked. I search alot in google to find the problem but i found nothing. I tought it was impossible to get back this document but they fixed it. Thanks to the support david he is very cool and respectfull (sorry for my bad english im french )

French : Si des français passent par là , j'ai eu un probleme lorsque j'ouvrais mon document sur indesign ( un dossier de 50 pages ) ca me marquait : Indesign ne parvient pas à effectuer l'opération demandée sur le fichier " document indéterminé" . J'ai regardé sur le net mais rien ... Et j'ai même appelé le support adobe il ma dit que ma demande à été transmit et fallait attendre genre 2-3 semaines. Donc je suis tombé marksware et ils ont réussi à résoudre le probleme. J'ai récup mon fichier indesign. Merci !

Thanks for the kind words, Younes. I assure you, your English is much better than our French, you have nothing to be sorry about.

Amazing!!!! Quick and friendly. I thought my file was gone - you saved me 12 hours of having to redo the entire project. I can't thank you enough!!!

I panicked. My master InDesign file crashed and then was totally damaged on my end. I didn't know what to do and stumbled on this service. They were able to restore 2 weeks of work in under a day. Nothing was lost. Hope this problem never happens again but keeping this site bookmarked.

I have sent a file that I could not and the problem was fixed in a matter of minutes !! thank you

Such a lifesaver! After finishing my new book, InDesign crashed and I could no longer open my file - all that work was gone! I sent my corrupted file over to the team and they were able to restore it and save me a lot of heartache, thank you so much!

We had a file created nearly 20 years ago with InDesign 2.0 Pre-Release and were not able to open it so far. Within one day I received a nearly fully recovered version (only the original fonts I need to find on my own) from David and the engineering team. Feedback on mails is really fast and the result is fantastic. Nobody from us believed that this old file can be brought back to life but those guys did it within no time.

After hours of searching the internet trying to find a solution to fix my file, and after several find pointing me to Markzware, I took the plunge and decided to give it a try! They were able to save the 40-page magazine I’d spent hours and hours on. They saved me, and I couldn’t be more grateful. In the event of another damaged file, Markzware will be my first stop, not my last resort. ~ Girl Scouts–Arizona

The file recovery service saved me hours of time recreating an InDesign file that became hopelessly corrupted. I would highly recommend!

A big thank you to markzware for providing this service.

If this company did not exist I would of lost an entire product catalogue. Thankfully the team managed to fix the file with only a few minor errors - a file which adobe deemed 'unrepairable' after having sent it to them first to try and fix.

Also, the process was very quick!

My nightmare scenario happened: I had completed my digital file, full of beautiful, hand-drawn graphics, and meaningful copy. As I was compiling it into one file, InDesign crashed. My entire file was corrupted, and I had foolishly not saved a backup before attempting to compile. I tried so many of the tips recommended on forums: saving the file as an .idml, trying to open the file as a copy, installing programs to try retrieving copies of old files... Nothing worked. Feeling defeated, I reached out to Markzware on Sunday, and no joke, they got back to me the very next day. I was able to get a majority of my file back, which saved me SO much rework. Thank you for working your magic David Dilling, you sweet angel tech! <3