DTP File Recovery Service – Markzware
We may be able to recover your corrupt InDesign or QuarkXPress files

Markzware provides a DTP (Desktop Publishing) file recovery service for bad or corrupt Adobe InDesign and QuarkXPress files. You might receive an indication that your file is corrupt, when you see an error message, such as:

  • Error code 4
  • Error code 5
  • Error code 6
  • Database error
  • Bad file format -39
  • Cannot open file
  • and others
How do I begin the File Recovery Process?

Follow the 5 easy steps below.

Step 1

Agree to and pay the non-refundable In-Take Fee.

The In-Take Fee of $49 is a non-refundable fee to analyze the file for recovery. If your bad file is fixed, you will get a preview of the fixed file. You understand that an additional payment is required, as stated below, for Fixed Files. Thus you agree to pay the non-refundable In-Take Fee plus the Fixed File Fee if the file is fixable.

Step 2

Submit the bad file.

After paying the In-Take Fee you will receive an email to the submission form. Include as many details as possible on that form and upload the bad file, linked images and fonts are not required.

Step 3

Wait for a response from us containing the results of the Recovery.

Generally within a few business hours you will receive an email from us explaining the results of the recovery. If recovered, which works about 70% of the time, the email will contain a PDF file previewing what could be recovered.
If you are happy with the recovery results, and wish to continue, you can move to Step 4.

Step 4

Pay the additional Fixed File Fee.

The email received in Step 3 will contain a link to pay the Fixed File Fee. If you are happy with the recovery results use the link to make the payment.

File Size Price
500-1000 MB $199
201-500 MB $149
101-200 MB $129
0-100 MB $99

Step 5

Download the Fixed File.

After paying the Fixed File Fee you will receive an email from us containing a link to download the recovered file. Download the recovered file then sit back and relax, having saved countless hours of rework!

Purchasing Options

Don't Take Our Word for It

“Crash Crash Crash went my fatal error Indesign file after 4 solid days of work!!! Thank you so much….. file fixed and returned in under 12hrs!!!! Lifesavers”

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- Elspeth Barker, Plash Creative

“I went to save my file, and poof “Indesign has quit unexpectedly”…upon restart I found the file was corrupt and would crash my InDesign application every time I attempted to open it. David at Markzware responded quickly and restored my file to pretty much it’s original “glory”. Worth every penny! Thank you!”

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- Amanda Sargisson, Graphic Designer

“Quick and efficient! Best service ever, they recovered a corrupted InDesign CC 2015 file in just one hour. If you have similar issues get in touch, they’ll save you!!!!”

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- Mages Ruiz Diaz, TEDx Melbourne
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Markzware
Average rating:  
 23 reviews
by Ana on Markzware
Saved my damn life

My nightmare scenario happened: I had completed my digital file, full of beautiful, hand-drawn graphics, and meaningful copy. As I was compiling it into one file, InDesign crashed. My entire file was corrupted, and I had foolishly not saved a backup before attempting to compile. I tried so many of the tips recommended on forums: saving the file as an .idml, trying to open the file as a copy, installing programs to try retrieving copies of old files... Nothing worked. Feeling defeated, I reached out to Markzware on Sunday, and no joke, they got back to me the very next day. I was able to get a majority of my file back, which saved me SO much rework. Thank you for working your magic David Dilling, you sweet angel tech! <3

by Robert on Markzware
lifesaver

Crashed file. Makes the hair stand on your neck and sick to your stomach. Especially if you are down to final corrections. They saved me days of work and walked me through each step. Crashed on Friday night and I was back up Monday morning. David is a wizard in the Gandolph order. Thank you!

by Luis Diego Parra on Markzware
Great job

Excellent work, fast and effective. The price is worth it.

i really appreciate your work

by Common Ground Communication on Markzware

Thanks for for quick - and positive - response David, very much appreciated. You must get a lot of very thankful customers, like us…

by Antonia Owens on Markzware
Life Savers

Amazing!! My InDesign file suddenly crashed and I could no longer open it. Every time I tried it would crash. Markzware fixed my file as soon as they received it saving my final assignment for my degree! 5 months worth of work saved, thank you so much!!

by Taylor on Markzware
Fixed my file like it was nothing

With the Pandemic going on, I moved my workstation home... except for my external hard drive. Something went haywire and corrupted my InDesign file I had been working on for a month and all that work was lost, no backup. I sent them my file and they fixed it within a few hours. There definitely was some memory loss, but it saved me a ton of time not needing to recreate everything.

by Rulf on Markzware

Thanks a lot, you have saved me a week's worth of work on a book which was lost because InDesign is such a buggy software.

by Tianyi Ye on Markzware
Thank you so much for that!

Thank you so much for that! I already tried all the methods I can search, even the staff from Adobe said it cannot be fixed. Thank you for your service, I wouldn’t have finished my folio without your help.

by Andrew Aiello-Hauser on Markzware
Saved me so much time!

We had an InDesign file that decided to not open. Sent the file in, (which was super-easy) and they magically fixed it. If I calculate the cost of someone on my team to recreate the entire 80 page document, the cost for recovery is a bargain! Thank you - hopefully I won't need your services again, but if I do, I am glad you are here.

by Mary Cunningham on Markzware
This was a true lifesaver!

Awesome service! I had a corrupted InDesign file that crashed every time I tried to open it. All other files could open — just not the corrupted file. I sent the file to Adobe Support but couldn’t wait for their turnaround time. A friend recommended Markzware online and they fixed the corrupted file within an hour. The file was 64 pages long — so this was a true lifesaver! I would highly recommend!

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