We may be able to recover your corrupt InDesign or QuarkXPress files

Markzware provides a DTP (Desktop Publishing) file recovery service for bad or corrupt Adobe InDesign and QuarkXPress files. You might receive an indication that your file is corrupt, when you see an error message, such as:

  • Error code 4
  • Error code 5
  • Error code 6
  • Database error
  • Bad file format -39
  • Cannot open file
  • and others
How do I begin the File Recovery Process?

Follow the 5 easy steps below.

Pay Analysis Fee
Click Link
Upload
Receive Email
Fixed File Fee

Step 1: Pay the File Analysis Fee of $49. The fee is non-refundable.

A Fixed File Fee is due upon a successful recovery*

* Recovery of 50% or more of the document

Step 2: After paying, you will receive a link to our Bad File Submission Form. Click the link and begin filling out the form.

Step 3: Compress the bad file and submit it with the form (no fonts or images required).

Step 4: Markzware will get back to you, generally within an hour or two** after you submit the form. Included will be documentation showing what, if anything, was recovered. If you are happy with the results you should continue to Step 5 to purchase and get access to your recovered file.

** Markzware’s Bad File Recovery Service is handled by recovery technicians at Markzware’s European office. They do work late into the evening and generally, you will get a response within an hour or two. During off business hours, a reply can take up to 48 hours.

Step 5: If you are happy with the recovery you will need to pay the Fixed File Fee using the link supplied in the email. After paying you will receive a link to download your recovered file.

File Size Price
500-1000 MB $199
201-500 MB $149
101-200 MB $129
0-100 MB $99

Don't Take Our Word for It

“Crash Crash Crash went my fatal error Indesign file after 4 solid days of work!!! Thank you so much….. file fixed and returned in under 12hrs!!!! Lifesavers”

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“I went to save my file, and poof “Indesign has quit unexpectedly”…upon restart I found the file was corrupt and would crash my InDesign application every time I attempted to open it. David at Markzware responded quickly and restored my file to pretty much it’s original “glory”. Worth every penny! Thank you!”

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“Quick and efficient! Best service ever, they recovered a corrupted InDesign CC 2015 file in just one hour. If you have similar issues get in touch, they’ll save you!!!!”

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Average Rating:  
  12 customer reviews
by Amanda Sargisson on DTP File Recovery Service
Worth every penny! Thank you!

I frequently (forget!) to save my work. Being proactive for once I went to save my file, because the deadline was quickly approaching, and poof "Indesign has quit unexpectedly"...upon restart I found the file was corrupt and would crash my Indesign application every time I attempted to open it. I was able to make minor edits to the PDF to meet my deadline so the emergency was averted but now, that I have the recovered file, it will save me hours (and my client money) since I no longer have to do a rebuild from scratch. I was very pleased to find more of the document was recovered successfully than what was shown in the PDF preview file (provided before you commit to the service). David at Markzware responded quickly and restored my file to pretty much it's original "glory". Worth every penny! Thank you!

by Leandros E. Katsouris on DTP File Recovery Service
Thumbs up!

A recently finished .indd file of mine was crashing the program (Adobe InDesign CC 2017) every time I opened it. I thought that my 10-hour effort to create this file was in vain and got really desperate. I tried many things, read tons of info on forums, but nothing worked. The file kept crashing the program. My last resolution was to send it to Markzware Software. Not only did they fix the file (!) but it was done over the weekend. That was way more than expected! Thumbs up!

by ‎Aziza Chaouni on DTP File Recovery Service
Amazing service!

Amazing service! Got saved from a terrible deadline problem, they are quick and efficient.

by Elspeth Barker on DTP File Recovery Service
Lifesavers

Crash Crash Crash went my fatal error Indesign file after 4 solid days of work!!! Thank you so much..... file fixed and returned in under 12hrs!!!! Lifesavers

PUBLIC SERVICE ANNOUNCEMENT TO ALL GRAPHIC DESIGNERS

PUBLIC SERVICE ANNOUNCEMENT TO ALL GRAPHIC DESIGNERS: Massive thank you to Markzware for saving me!!! Indesign File I had been working on for 4 days due to print at 11am... Fatal Error Crash Crash Crash. THEY FIXED IT in only a few hours!!!

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