We may be able to recover your corrupt InDesign or QuarkXPress files

Markzware provides a DTP (Desktop Publishing) file recovery service for bad or corrupt Adobe InDesign and QuarkXPress files. You might receive an indication that your file is corrupt, when you see an error message, such as:

  • Error code 4
  • Error code 5
  • Error code 6
  • Database error
  • Bad file format -39
  • Cannot open file
  • and others
How do I begin the File Recovery Process?

Follow the 5 easy steps below.

Pay Analysis Fee
Click Link
Receive Email
Fixed File Fee

Step 1: Pay the File Analysis Fee of $49. The fee is non-refundable.

I understand that an additional Fixed File Fee is due upon a successful recovery*
* Recovery of 50% or more of the document

Step 2: After paying, you will receive a link to our Bad File Submission Form. Click the link and begin filling out the form.

Step 3: Compress the bad file and submit it with the form (no fonts or images required).

Step 4: Markzware will get back to you, generally within an hour or two** after you submit the form. Included will be documentation showing what, if anything, was recovered. If you are happy with the results you should continue to Step 5 to purchase and get access to your recovered file.

** Markzware’s Bad File Recovery Service is handled by recovery technicians at Markzware’s European office. They do work late into the evening and generally, you will get a response within an hour or two. During off business hours, a reply can take up to 48 hours.

Step 5: If you are happy with the recovery you will need to pay the Fixed File Fee using the link supplied in the email. After paying you will receive a link to download your recovered file.

File Size Price
500-1000 MB $199
201-500 MB $149
101-200 MB $129
0-100 MB $99

Don't Take Our Word for It

“Crash Crash Crash went my fatal error Indesign file after 4 solid days of work!!! Thank you so much….. file fixed and returned in under 12hrs!!!! Lifesavers”

“I went to save my file, and poof “Indesign has quit unexpectedly”…upon restart I found the file was corrupt and would crash my InDesign application every time I attempted to open it. David at Markzware responded quickly and restored my file to pretty much it’s original “glory”. Worth every penny! Thank you!”

“Quick and efficient! Best service ever, they recovered a corrupted InDesign CC 2015 file in just one hour. If you have similar issues get in touch, they’ll save you!!!!”

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