lac Markzware DTP File Recovery Service
We may be able to recover your corrupt InDesign or QuarkXPress files

Markzware provides a DTP (Desktop Publishing) file recovery service for bad or corrupt Adobe InDesign and QuarkXPress files. You might receive an indication that your file is corrupt, when you see an error message, such as:

  • Error code 4
  • Error code 5
  • Error code 6
  • Database error
  • Bad file format -39
  • Cannot open file
  • and others
How do I begin the File Recovery Process?

Follow the 5 easy steps below.

Step 1

Agree to and pay the non-refundable In-Take Fee.

The In-Take Fee of $49 is a non-refundable fee to analyze the file for recovery. If your bad file is fixed, you will get a preview of the fixed file. You understand that an additional payment is required, as stated below, for Fixed Files. Thus you agree to pay the non-refundable In-Take Fee plus the Fixed File Fee if the file is fixable.

Step 2

Submit the bad file.

After paying the In-Take Fee you will receive an email to the submission form. Include as many details as possible on that form and upload the bad file, linked images and fonts are not required.

Step 3

Wait for a response from us containing the results of the Recovery.

Generally within a few business hours you will receive an email from us explaining the results of the recovery. If recovered, which works about 70% of the time, the email will contain a PDF file previewing what could be recovered.
If you are happy with the recovery results, and wish to continue, you can move to Step 4.

Step 4

Pay the additional Fixed File Fee.

The email received in Step 3 will contain a link to pay the Fixed File Fee. If you are happy with the recovery results use the link to make the payment.

File SizePrice
500-1000 MB$199
201-500 MB$149
101-200 MB$129
0-100 MB$99

Step 5

Download the Fixed File.

After paying the Fixed File Fee you will receive an email from us containing a link to download the recovered file. Download the recovered file then sit back and relax, having saved countless hours of rework!

Purchasing Options

Don't Take Our Word for It

“Crash Crash Crash went my fatal error Indesign file after 4 solid days of work!!! Thank you so much….. file fixed and returned in under 12hrs!!!! Lifesavers”

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- Elspeth Barker, Plash Creative

“I went to save my file, and poof “Indesign has quit unexpectedly”…upon restart I found the file was corrupt and would crash my InDesign application every time I attempted to open it. David at Markzware responded quickly and restored my file to pretty much it’s original “glory”. Worth every penny! Thank you!”

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- Amanda Sargisson, Graphic Designer

“Quick and efficient! Best service ever, they recovered a corrupted InDesign CC 2015 file in just one hour. If you have similar issues get in touch, they’ll save you!!!!”

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- Mages Ruiz Diaz, TEDx Melbourne

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Markzware
Average Rating:  
  16 customer reviews
by Andrew Aiello-Hauser on Markzware
Saved me so much time!

We had an InDesign file that decided to not open. Sent the file in, (which was super-easy) and they magically fixed it. If I calculate the cost of someone on my team to recreate the entire 80 page document, the cost for recovery is a bargain! Thank you - hopefully I won't need your services again, but if I do, I am glad you are here.

by Mary Cunningham on Markzware
This was a true lifesaver!

Awesome service! I had a corrupted InDesign file that crashed every time I tried to open it. All other files could open — just not the corrupted file. I sent the file to Adobe Support but couldn’t wait for their turnaround time. A friend recommended Markzware online and they fixed the corrupted file within an hour. The file was 64 pages long — so this was a true lifesaver! I would highly recommend!

by Peter Scriven on Markzware
Excellent file conversion service

Excellent file conversion service (client’s .pub file to a workable .ind file). Overnight service, and ultimately more cost and time-effective than the other cheaper/ free offerings on the web.

by James O’Neill on Markzware
Saved The Day!

David at Markzware really saved the day! Had an Error 5 come up on my InDesign file after the computer crashed, and it looked like I’d be stuck for a deadline right around the corner. The file recovery service is worth every bit, particularly when I had the file back within 24 hours. Thanks team

by Amanda Sargisson on Markzware
Worth every penny! Thank you!

I frequently (forget!) to save my work. Being proactive for once I went to save my file, because the deadline was quickly approaching, and poof "Indesign has quit unexpectedly"...upon restart I found the file was corrupt and would crash my Indesign application every time I attempted to open it. I was able to make minor edits to the PDF to meet my deadline so the emergency was averted but now, that I have the recovered file, it will save me hours (and my client money) since I no longer have to do a rebuild from scratch. I was very pleased to find more of the document was recovered successfully than what was shown in the PDF preview file (provided before you commit to the service). David at Markzware responded quickly and restored my file to pretty much it's original "glory". Worth every penny! Thank you!

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