Frequently Asked Questions

Enter the email address used to purchase or register your Markzware product. License information associated with that address will be sent by email.

If you no longer have access to that email account, submit a support ticket with your product name and available order details.

Check your purchase email and product license page for the renewal options available for your subscription. Renewal arrangements depend on your product and order.

If you cannot find your license link, retrieve your license information. For order or payment questions, visit Contact Us.

Use the license link supplied with your purchase or registration to access the downloads available for your license. If you have lost it, retrieve your license information.

Check the current system requirements on your product page before installing. A newer release may require a different operating system or license entitlement.

Download the current installer through your Markzware license page or an official Markzware product page. Check that it supports your version of macOS.

For an unidentified-developer or notarization message, follow Apple’s current guidance for opening apps safely. On supported macOS versions, app-specific approval may be available in System Settings → Privacy & Security. Only approve software whose source you trust.

If macOS reports that software will damage your computer, or the warning persists, contact Markzware Support with the exact message.

Open your Markzware application and look for its About window. On macOS, this is usually under the application’s name in the menu bar. On Windows, check the Help or About menu, where available.

For product-specific instructions, use Product Documentation. Include the full version number and operating-system version when requesting support.

Confirm that the file format and source-application version are supported by your Markzware product. Check for an available update through your license page.

Work with a copy of the original file. If it was downloaded or received by email, confirm the transfer completed and extract it from any ZIP archive before trying again.

If the issue continues, submit a support ticket with the exact error, Markzware version, operating system, and source file type/version if known.

Download a fresh copy using your license link, fully extract the archive, and run the installer from a local folder. Confirm that the product supports your operating system.

If the problem continues, contact Support with a screenshot and the installer name. Older plug-in installers may require version-specific instructions.

Visit your product page and Product Documentation for supported formats, application versions, outputs, and operating systems. Capabilities differ between macOS, Windows, and online products.

Review a representative file before processing a larger collection. Check converted text, fonts, images, and layout before production or publication.

A host application is the program in which a plug-in or extension runs—for example, Adobe InDesign for a legacy Q2ID plug-in. Its version is separate from the Markzware plug-in version.

Find the host version in that application’s About window and check compatibility with your plug-in. Standalone Markzware applications have their own system requirements.

For legacy products such as Q2ID, PDF2DTP, ID2Q, and MarkzTools, consult the archived documentation or contact Support before installing.

Older macOS installation steps and screenshots may not apply to current systems. Availability of compatible installers and updates depends on the product and license.