IMPORTANT: Please ensure that you first pay the DTP File Recovery Service In-Take Fee. This small fee is required BEFORE the File Recovery technician can download your file in order to attempt recovery.
Once you have paid the in-take fee, please fill out the submission form below and submit your corrupt InDesign or bad QuarkXPress file. Provide specific information within the “Description of Problem” field. You may want to include answers to the following questions:
You can select and upload a bad file for Markzware to try and fix, at the bottom of this page. Remember to compress the file or job as a ZIP file and submit the file along with this form. (NO fonts and NO images are needed, only the bad InDesign INDD file, for example.)